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Full Lifetime Residential Structural Warranty

ITS warrants all of its flooring products, in their original manufactured state, to be free from defects in lamination, assembly, milling, and grading for the full lifetime of the floor, or as long as the original purchaser owns the home.
Full 25 Year Residential Finish Warranty

ITS warrants, to the original purchaser, that the finish will not wear through for the lesser of 25 full years or as long as the original purchaser owns the home, for all ITS aluminum-oxide finished products.

Limited Light Commercial Warranty

A Light Commercial application is defined as use in non-industrial settings.  The following areas have been approved for the on, above or below grade installation of the Renaissance & Majestic Collection products:

 

Note:  Areas with heavy foot traffic, like airports and department store aisles or entrances, are not warranted. 

Light Commercial Use

 

Limited 7 Year Structural Warranty


ITS warrants its flooring products, in their original manufactured state, are commercially rated to be free from defects in lamination, assembly, milling, and grading for a Limited Seven (7) Years from the date of purchase.

Limited 3 Year Finish Warranty

 

ITS warrants, to the original purchaser, that the finish will not peel or wear through for the lesser of Three (3) Years or as long as the original purchaser owns the commercial floor, for all ITS aluminum-oxide finished products.

Note:  Finish wear through is defined as 100% finish removal, to bare wood, over 3% of the total floor installation.  Gloss reduction or surface scratches are not considered surface wear.  A dull finish can be corrected with recoating care systems or by a professional floor refinisher.

 

 

About Warranty Coverage

Installations must be performed in accordance with all ITS Flooring Installation Instructions.  Failure to install and maintain under the guidelines of these manufacturer’s instructions will void all warranties.  It is the responsibility of the installer and/or end user of the material to inspect boards prior to installation.  ITS accepts no responsibility for costs of product or labor when boards with visible defects have been installed.  Once installed, the flooring has been deemed acceptable by the installer. 

Wood color, tone, and graining variations in flooring are a natural occurrence due to species, age, character of flooring and exposure to UV light or sunlight. For these reasons, new and/or replacement flooring may not match display samples and/or existing flooring. 
ITS is not responsible for color variation of product and/or samples for the consumer matching flooring to other wood products, such as cabinets, stair railings, trim and moldings. Naturally occurring wood characteristics such as variations in grain, color, mineral streaks and knots, are not considered defects.
Normal exposure to sunlight will bring about changes in the shading of any hardwood floor as the floor ages. Area rugs should be moved occasionally as they block sunlight and may give the appearance of discoloring under the rug. This is not a product defect.
The sole obligation and liability of ITS, under our stated warranties, is to repair, replace or refinish the floor, in part, or in whole the original product that failed to comply with the applicable warranty.  ITS shall retain sole authority to select the best means possible to satisfy the original purchaser.
Under the terms of these limited warranties, ITS will not be liable for indirect, special, incidental, consequential or other cost, expenses or damages of any kind to the purchaser, no matter what the cause.  An ITS representative has the right to inspect any warranty claim.  ITS will not process any warranty claim on product that has been removed after installation, prior to an inspection by an ITS representative.  It is critical that all installations are done in compliance with all installation instructions.
Warranty Disclaimers and Exclusions
ITS warranties do not cover indentations, scratches, stains or damage caused by negligence, fire, water, moisture, excessive heat or excessive dryness, erosion, pebbles, sand or other abrasives, pets, insects, spiked heel shoes, color variations, naturally occurring wood characteristics like knots and mineral streaks, failure to follow all the manufacturer’s written installation and/or maintenance instructions, improper maintenance, insufficient protection, misuse or improper alterations of the original manufactured product.

ITS warranties do not cover natural expansion and contraction resulting in separation between boards, or damage caused by low or excessive humidity.  Faulty vapor barrier, plumbing leaks, floods, extreme weather conditions, or acts of God will void the warranties.  Heating and ventilating must provide a controlled environment to maintain relative humidity between 35%-55%.  Moisture emission of concrete must not exceed 3.0lbs per CaCl test method.  Maximum moisture content of wood subfloor must not exceed 13% using a pin type moisture meter.

No warranties apply to any product(s) designated as thrift, antique, tavern, bargain or cabin grades, seconds, economy grade, drops or non-standard items. Any product(s) so designated are sold “as is”.

This writing is the complete and exclusive statement of the express warranties provided herein and is in lieu of all other express and/or statutory warranties by the manufacturer, to the extent provided by Texas State law.  ITS assumes no liability for incidental or consequential damages. However, some states do not allow the exclusion or limitation of incidental or consequential damages, so this exclusion may not apply to you. This warranty gives you the specific legal rights, and you may also have other rights that vary from state to state. The sole remedy provided herein is the repair, refinish or replacement of defective products, or refund for defective products.

 

 

Royalty Collection

Residential & Limited Light Commercial Warranty For Royalty

Full 25 Year Manufacturer’s Defect Warranty

T&L warrants all of its Royalty Collection flooring products, in their original manufactured state, to be free from defects in lamination, assembly, milling, and grading for a full 25 years, or as long as the original purchaser owns the home.

Limited 7 Year Manufacturer’s Defect Warranty


T&L warrants its Oil Finished flooring products, in their original manufactured state, are commercially rated to be free from defects in lamination, assembly, milling, and grading for a Limited Seven (7) years.

Note:  A Light Commercial application is defined as use in non-industrial settings such as churches, galleries, and small boutiques.  Areas with heavy foot traffic, like airports and department store aisles or entrances, are not warranted.  This warranty is not applicable to all T&L products.  This warranty is only valid within the Royalty Collection (see applicable SKUs above).  All Commercial Jobs must be registered with T&L.  Failure to do so will exclude this warranty.

Finish Warranty

ALL OIL FINISHED PRODUCTS CARRY NO FINISH WARRANTY.  The oils penetrate into the wood fibers and protect them from within.  It is a repairable finish.  Spot treatments and reapplication can be used when needed.  Your floor may be buffed to restore its original luster.  (Please see Maintenance and Repair Guide for further recommendations.).   
Warranty Disclaimers and Exclusions
Color variations in flooring are a natural occurrence due to species, age, character of flooring and exposure to UV light or sunlight. For these reasons, new and/or replacement flooring may not match display samples and/or existing flooring. 
T&L is not responsible for color variation of product and/or samples for the consumer matching flooring to other wood products, such as cabinets, stair railings, trim and moldings. Naturally occurring wood characteristics such as variations in grain, color, mineral streaks and knots, are not considered defects.
Normal exposure to sunlight will bring about changes in the shading of any hardwood floor as the floor ages. Area rugs should be moved occasionally as they block sunlight and may give the appearance of discoloring under the rug. This is not a product defect.
Installations must be performed in accordance with all T&L Flooring Installation Instructions. It is the responsibility of the installer and/or end user of the material to inspect boards prior to installation.  T&L accepts no responsibility for costs of product or labor when boards with visible defects have been installed.  A T&L representative has the right to inspect any warranty claim.  T&L will not process any warranty claim on product that has been removed after installation, prior to an inspection by a T&L representative.
Warranty Exclusions
T&L warranties do not cover indentations, scratches, stains or damage caused by negligence, fire, water, moisture, excessive heat or excessive dryness, erosion, pebbles, sand or other abrasives, pets, insects, spiked heel shoes, weather conditions or natural disasters, color variations, naturally occurring wood characteristics, failure to follow all the manufacturer’s written installation and/or maintenance instructions, improper maintenance, insufficient protection, misuse or improper alterations of the original manufactured product. T&L warranties do not cover natural expansion and contraction resulting in separation between boards, or damage caused by low or excessive humidity. No warranties apply to any product(s) designated as thrift, antique, tavern, bargain or cabin grades, seconds, economy grade, or non-standard items. Any product(s) so designated are sold “as is”. This writing is the complete and exclusive statement of the express warranties provided herein and is in lieu of all other express and/or statutory warranties by the manufacturer, to the extent provided by Texas State law.  T&L assumes no liability for incidental or consequential damages. However, some states do not allow the exclusion or limitation of incidental or consequential damages, so this exclusion may not apply to you. This warranty gives you the specific legal rights, and you may also have other rights that vary from state to state. The sole remedy provided herein is the repair, refinish or replacement of defective products, or refund for defective products.